All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times: Dependant on 3PL
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day
Shipping Restrictions
Some items are not eligible for international shipping due to manufacturer restrictions.
Certain high-value items may require additional shipping costs or insurance. You will be notified at checkout if additional charges apply.
Order Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped.
You can track your order through the link provided in the email.
Returns and Exchanges
Items must be returned within 30 days of receipt in their original condition and packaging to be eligible for a return.
Some items, such as software, downloadable products, and certain electronics, are non-returnable. This will be clearly indicated in the product description.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at support@emersonsmart.com.
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