How Returns Work

Order Processing

• All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays.

Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times: Dependant on 3PL
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Shipping Restrictions

• Some items are not eligible for international shipping due to manufacturer restrictions.
• Certain high-value items may require additional shipping costs or insurance. You will be notified at checkout if additional charges apply.

Order Tracking

• You will receive a shipment confirmation email with tracking information once your order has shipped.
• You can track your order through the link provided in the email.

Returns and Exchanges

• Items must be returned within 30 days of receipt in their original condition and packaging to be eligible for a return.
• Some items, such as software, downloadable products, and certain electronics, are non-returnable.
This will be clearly indicated in the product description.
• Return shipping costs are the responsibility of the customer, unless the item arrives damaged or defective.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund.

Contact Us

• If you have any questions or need further assistance, please contact our customer service team at support@emersonsmart.com.