Home > Support

Frequently Asked Questions

General FAQ's:

My appliance is having trouble and might need repair.
Contact us directly at support@emersonsmart.com

How can I track my order?
Order Confirmation Email: After placing your order, you will receive an order confirmation email that includes a tracking number and a link to the carrier's website.

Contact Customer Service: If you have any issues or need further assistance, our customer service team is here to help. You can reach them via email at support@emersonsmart.com

What is your return policy?
To review our return policy, please visit our return policy

How can I contact customer support?
You can contact our support team by emailing support@emersonsmart.com

Do you offer extended warranties or protection plans?
To review our warranty, please visit our warranty policy

What is the proposition 65 warning I see in the Owners Manual ?
The Proposition 65 warning you see in the Owner's Manual is a requirement under California law, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986. This law mandates that businesses must provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. The warning does not mean that our products will necessarily cause harm, but is necessary for our products to be sold in California. For more detailed information, you can visit the California Office of Environmental Health Hazard Assessment website at www.p65warnings.ca.gov.

Where can I find the owners manual for my product?
Digital versions of the product manuals and other helpful documents are available on our product pages under documentation.

General Questions about SmartVoice

Q: What does “offline voice control” mean?

A: “Offline voice control” means that our Emerson SmartVoice devices can understand and respond to your voice commands without needing an internet connection, mobile app, Wi-Fi, or external smart home hub.

Unlike most smart devices that rely on cloud-based voice assistants, our technology—powered by SmartVoice™ from IAI Smart Inc.—processes voice commands locally within the device itself. This offers several key benefits:

Instant response times with no lag or buffering
Greater privacy since your voice data is never sent to the cloud
Enhanced security with zero risk of cloud-based data breaches
No setup hassle—no app downloads, account linking, or Wi-Fi needed

Q: Do SmartVoice products need Wi-Fi, an app, or a hub to work?

A: No—they don’t need any of those.

Emerson SmartVoice products are designed to be truly plug-and-play. They work completely offline, meaning there’s no need for Wi-Fi, no app to download, and no external smart home hub to set up or connect.

Each device has built-in voice recognition that allows you to control it using simple commands like “Hey Emerson, turn on the fan.” Everything is processed locally on the device, so it works right out of the box—just plug it in, say the wake word, and you’re in control.

This approach eliminates the complexity, setup time, and potential privacy risks that often come with traditional smart devices.

Q: Do SmartVoice products work with Alexa or Google Assistant?

A: No—Emerson SmartVoice products are fully independent and do not require or integrate with Alexa, Google Assistant, or any third-party voice platforms.

Our devices use proprietary SmartVoice™ technology, which means they have built-in, offline voice control. You simply say the wake word—followed by your command, and the device responds directly.

This eliminates the need to link your product to external voice assistants, apps, or accounts. It also means no internet connection is needed, and your voice data stays completely local—never sent to the cloud.

The goal: Simpler, more secure smart home control without extra steps or tech dependencies.

Q: Will SmartVoice products still work if the internet is down?

A: Yes—SmartVoice products will work exactly the same, even if your internet is down.

That’s the beauty of Emerson’s offline voice control technology. Unlike typical smart devices that rely on cloud services or Wi-Fi, SmartVoice products process your commands locally, right on the device.

Q: What is a “wake word,” and why do I have to say it first?

A: A “wake word” is a specific phrase that activates the voice control system on your SmartVoice device.

You say this first to let the device know you're speaking to it—similar to how you'd say “Hey Siri” or “Alexa” with other systems. Once the device hears the wake word, it “wakes up” and listens for your command.

Using a wake word helps prevent accidental activation and ensures the device only responds when you intend it to. It also allows the voice recognition system to run efficiently and securely without always listening or recording.

Because SmartVoice is offline, all of this happens locally on the device—no data is sent to the cloud, and your privacy stays intact.

Q: How far away can I be for voice control to work?

A: SmartVoice products are designed to recognize your voice from up to 10 to 12 feet away under normal conditions.

However, voice recognition range can vary slightly depending on factors like:

Background noise (TVs, music, fans, etc.)
Speaking volume and clarity
Room acoustics or echo

For the best experience:

Face the device when speaking
Speak clearly and at a normal volume

Because SmartVoice technology is processed locally, there’s no delay or need for a network connection—you’ll get an instant response within range.

Q: Do I need to create an account or pay a subscription to use voice control?

A: No accounts. No subscriptions. No hidden fees.

With Emerson SmartVoice products, voice control is 100% free to use and ready right out of the box. You don’t need to create an account, download an app, or sign up for any service.

Everything you need is built into the device itself—just plug it in and start controlling your appliance with your voice.

It’s designed to be simple, private, and hassle-free—smart home functionality without the complexity or ongoing costs.

Q: If the SmartVoice product’s voice control doesn’t recognize what I said, what should I do?

A: If your SmartVoice device doesn’t respond to a command, here are a few quick steps you can try:

Repeat the wake word and command clearly using a natural tone and pace.
Stand within 10–12 feet of the device and face it directly if possible.
Reduce background noise – turn down TVs, music, or other loud appliances.
Use one of the built-in commands – can be found in the user manual or quick start guide.
Check the power – make sure the device is plugged in and powered on.

Since SmartVoice technology works offline, there’s no delay from internet or app issues. If the device still doesn’t respond, refer to the quick start guide or contact our support team—we’re here to help!

Q: What’s the difference between SmartVoice and Alexa/Google smart devices?

A: The biggest difference is that SmartVoice products work 100% offline, while Alexa and Google smart devices require internet, apps, and cloud connectivity.

Here’s how they compare:

	Emerson SmartVoice Devices	Alexa/Google Smart Devices
Wi-Fi Required	❌ No	✅ Yes
App Needed	❌ No	✅ Yes
Cloud-based	❌ No	✅ Yes
Privacy	✅ Voice data stays on device	❌ Voice data sent to cloud
Setup Complexity	✅ Plug-and-play	❌ Requires app pairing, network setup
Data Sharing	❌ None	✅ Often used for personalization/ads

SmartVoice is ideal for people who want voice control without the privacy concerns, technical setup, or reliance on internet connectivity. It’s also great for households that prefer simpler smart home features without having to manage multiple apps or accounts.

Q: Are SmartVoice products smart home devices if they don’t use Wi-Fi?

A: Yes—SmartVoice products are smart home devices, just smarter in a different way.

While most smart home products rely on Wi-Fi, apps, or hubs to function, Emerson SmartVoice devices use built-in, offline voice control. That means they deliver the convenience of voice-activated control without the complexity, setup, or privacy concerns that often come with traditional smart home tech.

You can:

Control your device with simple voice commands
Skip the app downloads and account setups
Avoid cloud-based data collection
Use the product even if your internet is down

So while they don’t connect to Wi-Fi, SmartVoice products offer the same modern convenience—and even more privacy and reliability—than many internet-connected devices.

In essence, they redefine what a smart home device can be.

Q: Can this smart device protect my data and privacy?

A: Absolutely. Emerson SmartVoice products are designed with privacy at their core.

Unlike traditional smart devices that rely on cloud servers and internet connections, SmartVoice technology processes your voice commands entirely offline—right on the device itself. That means:

No voice data is recorded or stored
Nothing is sent to the cloud or third parties
No apps, accounts, or Wi-Fi are required

Because there's no internet or app connection, there’s also zero risk of data breaches, hacking, or unwanted tracking.

With SmartVoice, you get the benefits of smart home control—without sacrificing your personal privacy.

Q: Why does voice control keep turning on?

A: This usually happens when the SmartVoice product accidentally hears its wake word (or something that sounds similar) from the TV, music, conversations, or background noise. When the wake word is detected, the device enters a “listening”/“waiting for command” state for a few seconds—so it can seem like voice control is turning on by itself.

Here are a few possible solutions to fix the issue:

Lower nearby audio (TV/speakers) or move the device a few feet away from them.
Speak the wake word more clearly and avoid using similar-sounding phrases in conversation.
Reduce background noise (fans, running water, loud music) when possible.
Reposition the device so the microphone isn’t pointed directly at a TV or speaker.
Restart the device (unplug for 10 seconds, plug back in) if it seems stuck in a listening state.

Q: I know the SmartVoice products don’t need Wi-Fi to work, but is there an option to connect the SmartVoice device to my Wi-Fi or my other devices if I choose to?

A: No—SmartVoice products are designed as offline voice control smart devices, so they do not connect to Wi-Fi and do not pair with Alexa, Google Assistant, or smart home hubs. The voice control system works on-device (not in the cloud), which is a key reason SmartVoice products help protect user privacy and keep your commands from being sent over the internet.

Because of this design, SmartVoice devices do not currently offer an optional Wi-Fi mode or app-based integration with other smart devices. This approach removes common cloud dependencies and helps avoid issues like app updates, account logins, or internet outages affecting your smart device. If you want a product that works with Wi-Fi ecosystems and remote control apps, SmartVoice may not be the best fit—but if you want reliable offline voice control with a privacy-focused design, SmartVoice is built for that.

Emerson SmartVoice Air Fryer 5503A

Q: What is the wake word for the SmartVoice Air Fryer, and what does it do?

A: There are 3 wake words you can use for this air fryer: “Hey Air Fryer,” “Hey Fryer,” or “Hey Emerson.” The wake word is the phrase that the fan will always listen for to enter the “Waiting for command” state.

Q: How do I control the SmartVoice Air Fryer using voice commands?

A: To control this air fryer, you must say the wake word “Hey Air Fryer.” After you hear the voice response, “Welcome back,” give a voice command like "Cook chicken," "Reheat pizza," or "Bake cookies.” After the next voice response, say “Start cooking” to begin. Refer to your air fryer’s manual for the list of supported commands.

Q: Can I use the voice commands without a Wi-Fi connection?

A: Yes, this air fryer uses SmartVoice technology, which features offline voice recognition. This allows the air fryer to work without an internet or Wi-Fi connection.

Q: Does the SmartVoice Air Fryer work with voice assistants like Alexa or Google Assistant?

No, this is an offline voice-controlled air fryer. This air fryer operates via voice commands without requiring voice assistants.

Q: How do I set up voice control?

A: This air fryer features a plug-and-play design, which allows you to use voice control as soon as you plug in the air fryer.

Q: Why is the SmartVoice Air Fryer not responding to my commands?

A: There are a few possible reasons why the air fryer may not respond to voice commands:

The air fryer does not recognize the command. Refer to the manual for the list of supported commands.
The air fryer may not have heard the command. Make sure you are within voice range (within 13 ft.).
Something may be blocking the microphone. Make sure nothing obstructs the microphone.
An error occurred. Disconnect, pause briefly, then reconnect the air fryer.

Q: What language(s) does the voice recognition support?

A: Currently, the voice recognition only supports English.

Q: Is there a manual option available?

A: Yes, this model includes a physical control panel for manual use, alongside voice command functionality.

Q: What are the cooking presets for the SmartVoice Air Fryer?

A: There are 8 cooking presets found on the control panel. They are Fries, Veggie, Snack, Bake, Meat, Seafood, Poultry, and Other.

Q: What are the cooking options that work through voice control?

A: 7 cooking methods are compatible with voice control. They are Cook, Reheat, Air Fry, Dehydrate, Broil, Bake, and Keep Warm.

Q: How should I clean or maintain the SmartVoice Air Fryer?

A: Unplug the unit and wait for it to cool completely. Then, wipe the exterior of the main unit with a soft, damp cloth. Do not immerse it in water. The basket and crisper plate can be hand-washed or placed in a dishwasher.

Q: Do I need to update the SmartVoice Air Fryer?

A: No, this air fryer works offline. No one needs to update the firmware.

Q: Can I use voice control and the control panel together?

A: Yes, absolutely. The Emerson SmartVoice Air Fryer is designed to work seamlessly with both voice commands and the physical control panel.

You can start cooking by saying something like, “Hey AirFryer, air fry for 10 minutes,” or you can manually set the time, temperature, or cooking mode using the intuitive touch panel.

Both control methods work independently or together—giving you the flexibility to choose what’s most convenient in the moment.

Whether your hands are full, you're multitasking, or just prefer pressing buttons, the SmartVoice Air Fryer gives you total control, your way.

Q: How do I start cooking after selecting a cooking command?

A: Say the wake word, give a cooking command (like “Cook chicken”), and then say “Start cooking” to begin.

Q: What should I do if the air fryer hears the wake word but not the command?

A: Try again within the command window after the wake word, speak clearly within about 13 ft., and confirm you’re using a supported command from the manual.

Q: Can you use an air fryer as a microwave?

A: No—the SmartVoice Air Fryer is not a microwave, and it can’t replace one for tasks like quickly reheating soups, steaming, or heating food evenly from the inside out. Air fryers cook with hot circulating air (like a small convection oven), which is great for crisping and browning foods, while microwaves heat food using microwave energy that warms food much faster, especially liquids and soft foods.

That said, the SmartVoice Air Fryer can reheat many foods (especially leftovers you want crispy, like fries, pizza, or chicken) better than a microwave—it just usually takes longer than microwaving. Always follow your air fryer’s cooking guidelines and use cookware that’s safe for air-fryer temperatures.

Emerson SmartVoice Air Fryer 1003A